We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions.

LIABILITY

The Holiday Supermarket is a trading name of the Freedom Travel Group and are retail agents acting on behalf of Freedom Travel in connection with the sale of travel products and unless specified as the operator The Holiday Supermarket is an agent of the operator concerned. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure. OR you may request a copy of the terms and conditions before you proceed with any booking with The Holiday Supermarket or its associated companies and trading names:

The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site.

This Web site also includes links to external Web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.

Your statutory rights are not affected and English law will administer any dispute.

ACCESSIBILITY

We recommend using Microsoft Internet Explorer 5.5 Service Pack 1 or higher to provide you with the highest level of browser accessibility. If you are blind or visually impaired we recommend JAWS for Windows version 3.31 or later for the best speech synthesis.

Click here to go to USEFUL LINKS

PASSPORTS, VISAS & TOURIST CARDS

A valid passport is essential when travelling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If Your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.

VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED}: THE CARRIER MAY REFUSE TRAVEL IF YOU DO NOT POSSESS A VALID VISA OR ENTRY PERMIT. WE HAVE NO OBLIGATION TO ASSIST YOU IN THE EVENT OF A REFUSAL:
PEOPLE HOLDING NON BRITISH PASSPORTS INCLUDING EEC OR IRISH REPUBLIC PASSPORTS ARE REQUESTED TO CONTACT THE APPROPIATE EMBASSIES OR HIGH COMMISSION TO CHECK WHETHER A VISA IS NECESSARY. WELCOME ABROAD AND ITS SUBSIDERIES CANNOT BE HELD RESPONSIBLE FOR ANY PASSENGER WHO DO NOT OBTAIN THE CORRECT DOCUMENTATION AND NO REFUND WILL BE DUE SHOULD A VISA BE REFUSED.

PRICES AND PAYMENT

Prices shown on our website are correct at the time the information was received from the tour operators computers. However, prices and availability of holidays and flights are volatile and can change many times a day without any given notice to ourselves. The exact prices and full costings will be confirmed at the time of booking.

TO SECURE YOUR BOOKING
To secure a booking the Company requires a completed booking form and a minimum deposit of £150.00 per person (excluding infants under two years of age at the date of return) or full payment is due 12 weeks prior to departure. Clients booking by telephone will be deemed to have signed the declaration on the booking form and agreed to the booking conditions. Should your booking include Scheduled Flights, the deposit required may vary, and only full payment will guarantee the fare as Scheduled airlines reserve the right to increase their flight costs at any time. You will be advised of the required amount at the time of booking. Payment is accepted by credit card or debit card. Please be aware that cancellation charges will apply once a booking has been confirmed. Payment by credit cards are subject to 2% surcharge for Visa / Mastercard and 3% for American Express and Diners Club

PAYMENT OF YOUR HOLIDAY
The balance of all monies due must be paid to the Company not later than 12 weeks before departure. In the case of non-payment of the balance by the due date the Company reserves the right to cancel your booking and cancellation charges will apply. Please note: payments by credit card/charge cards may include a handling fee.

IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form, or the cardholder for telephone bookings, and is communicated to us in writing. As this incurs administration costs, we will retain your deposit and in addition may apply cancellation charges.

IF YOU CHANGE YOUR BOOKING
If after our confirmation has been issued you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form, at least 12 weeks before departure. This must be accompanied by a payment of £30 per person to cover our administration costs. Alterations cannot be made within 12 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in the paragraph below. Please note that schedule flight arrangements cannot be changed after reservation has been made and any alteration to your request will incur a charge of between £125 and full ticket price.

FINANCIAL PROTECTION

We act as an agent for ATOL Holders: The air holidays and flights shown are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed on the booking confirmation sent to you. The flight bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within
24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book in the United Kingdom.

As part of our consumer protection policy all payments to us are paid into a separate "client account". All holidays and flights are fully bonded and protected by the ATOL protection schemes. Our ABTA No is K6129.

USEFUL LINKS:

www.abta.com
Information on benefits.

www.fco.gov.uk
Link to the Foreign & Commonwealth Office (FCO) for advice on travelling abroad.

www.doh.gov.uk/traveladvice
Link to the Department of Health for information on health requirements and
vaccinations.

www.ukpa.gov.uk
Passport information.

www.wtgonline.com
World Travel Guide: Information on passports, visa requirements and other general information.

JAWS, a screen reader for Windows. A time-limited, downloadable demo is available.

Home Page Reader, a screen reader for Windows. A downloadable demo is available.

Lynx Browser, a free text-only web browser for blind users with refreshable Braille displays.

Links Browser, a free text-only web browser for visual users with low bandwidth.

Opera, a visual browser with many accessibility-related features. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.

DATA PROTECTION AND PRIVACY

The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our web site is also collected through the use of cookies. All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked.

As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on this site. Visitors can also reject cookies. Customers have full right of access to their data held.

COMPLAINTS

Should you have a problem after departing from the UK, you must immediately advise the relevant supplier of the services about which you have a complaint, e.g. the airline, the hotelier etc. You have a legal duty to do this. If they cannot resolve the problem, then you must contact us immediately by telephone to give us the opportunity to help. Failure to give us the opportunity to resolve any problem at the time will result in either a reduction or complete extinction of any rights, which you may have to claim compensation from us.

If you feel your complaint has not been resolved satisfactorily whilst you are abroad, you must contact us within 28 days of your return to the UK.
Please bear in mind that we will need to investigate your complaint with the relevant supplier, but we will endeavour to respond within 28 days. If we are unable to resolve the matter, you may wish to make use of the arbitration scheme devised for the travel industry by The Chartered Institute of Arbitrators. The scheme provides for a simple inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. It does not apply to claims for over £1,500 per person or £7,500 per booking or to claims solely or mainly in respect of illness or injury. You must complete an application for an arbitration form within 9 months of returning to the UK.

Details of the scheme are available from ABTA, 68-71 Newman Street, London,
W14 4AH.

IMAGES

All photographs shown are for guidance only and may not be exactly represented

STAR RATINGS

The rating provided on this site are for guidance only. They may not be official ratings and are highlighted as Star**** ratings. These ratings are based on the views of the accommodation supplier and on guest feedback.
Where possible we have indicated the official rating in the description text

COPYRIGHT

This site and all associated articles and artwork are © Copyright The Holiday Supermarket. You may not reproduce any of these pages without our written consent.